Financial-Resolution.com

Banks slated over customer gripes
The UK’s biggest High Street banks are criticised by the City regulator for the poor way they deal with customer complaints.
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No-Cost Innovation: Capitalize on Customer Ideas
Businesses are extending their reach across multiple channels of commerce — from stores, call centers and kiosks to the Web 2.0 reality of social networking sites and blogs — to maximize sales opportunities. As customers get more demanding in this competitive environment, it pays to listen to them.
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Amazon.com Unveils “3D 101″ Customer Education Center
SEATTLE—-Amazon.com, Inc. today unveiled a new customer education center, Amazon 3D 101 , a one-stop information and shopping destination for all things 3D. Amazon 3D 101 provides customers with centralized, easy-to-understand information and offers a lineup of 3D-related products, including 3D capable HDTVs, projectors, monitors, Blu-ray players and movies, [...]

Former Disney Executive to Discuss Customer Service at HITEC 2010
AUSTIN, TX–(Marketwire – April 22, 2010) – Former Disney Executive Dennis Snow will speak about how careful orchestration is needed to deliver world-class customer service during the closing session of 2010 Hospitality Industry Technology Exposition and Conference (HITEC®) on June 24. Snow will also discuss his [...]

Pegasystems Positioned as a Leader in Leading Analyst Firm’s 2010 Magic Quadrant for CRM Customer Service Contact …
CAMBRIDGE, MA–(Marketwire – 04/14/10) – Pegasystems Inc. (NASDAQ: PEGA – News ) today announced that it has been positioned as a leader in the “Magic Quadrant for CRM Customer Service Contact Centers,” issued by Gartner, a leading independent [...]