Customer
Banks slated over customer gripes
Banks slated over customer gripes The UK’s biggest High Street banks are criticised by the City regulator for the poor way they deal with customer complaints. Read more on BBC News
No-Cost Innovation: Capitalize on Customer Ideas
No-Cost Innovation: Capitalize on Customer Ideas Businesses are extending their reach across multiple channels of commerce — from stores, call centers and kiosks to the Web 2.0 reality of social networking sites and blogs — to maximize sales opportunities. As customers get more demanding in this competitive environment, it pays to listen to them. Read [...]
Amazon.com Unveils “3D 101″ Customer Education Center
Amazon.com Unveils “3D 101″ Customer Education Center SEATTLE—-Amazon.com, Inc. today unveiled a new customer education center, Amazon 3D 101 , a one-stop information and shopping destination for all things 3D. Amazon 3D 101 provides customers with centralized, easy-to-understand information and offers a lineup of 3D-related products, including 3D capable HDTVs, projectors, monitors, Blu-ray players and [...]
Former Disney Executive to Discuss Customer Service at HITEC 2010
Former Disney Executive to Discuss Customer Service at HITEC 2010 AUSTIN, TX–(Marketwire – April 22, 2010) – Former Disney Executive Dennis Snow will speak about how careful orchestration is needed to deliver world-class customer service during the closing session of 2010 Hospitality Industry Technology Exposition and Conference (HITEC®) on June 24. Snow will also discuss [...]
Pegasystems Positioned as a Leader in Leading Analyst Firm’s 2010 Magic Quadrant for CRM Customer Service Contact …
Pegasystems Positioned as a Leader in Leading Analyst Firm’s 2010 Magic Quadrant for CRM Customer Service Contact … CAMBRIDGE, MA–(Marketwire – 04/14/10) – Pegasystems Inc. (NASDAQ: PEGA – News ) today announced that it has been positioned as a leader in the “Magic Quadrant for CRM Customer Service Contact Centers,” issued by Gartner, a leading [...]